Privacy Policy

Name: Clorom OÜ
Address: Taludevahe 116, Tallinn, 13516, EE
Telephone: +372 5349 3240

Your privacy matters to Clorom OÜ and we are committed to complying with all applicable laws and regulations regarding any personal data we may collect about you when you visit our website www.clorom.ee. By using our website, you agree to us collecting and using your data in accordance with this privacy policy.

With this privacy policy we want to explain to you what data we collect, how we use it and what rights you have to protect your data. The policy applies only to our website and its visitors and does not apply to data collected through other channels.

The controller of your data is Clorom OÜ

company registry number: 14683113

e-mail: info@clorom.ee

telephone: +372 5349 3240

We collect and process information in accordance with the General Data Protection Regulation (GDPR) of the European Union, which came into force on 25 May 2018.

Collection and use of data

What data we collect

The information collected includes both information that you knowingly and actively provide to us when using or taking part in our services or campaigns, and all information that your devices send when accessing our products and services.

The data we collect includes information you have knowingly shared with us when using our services or campaigns, and information your devices transmit to us automatically.

Your personal data may reach us in the following ways:

When you contact us by telephone, e-mail or online chat
When you browse the website www.clorom.ee
When you comment on, like or share a post on our social media account
When you subscribe to our newsletter
When you comment on posts on our website

Types of data collected

Personal data

We only ask you for personal information when it is necessary in order to provide a service to you. When contacting us or visiting our website, you may share the following information with us:

First name and surname
E-mail address
Telephone number
Information about your web browser and IP address

Log files

Our website www.clorom.ee stores log files about its visitors. The information collected may include:

The type of device used
Internet Protocol (IP) address
browser type
Internet service provider (ISP)
Date and time of the website visit
Entry and exit pages and the number of clicks made on the website

The information in the log files is used to analyse trends, administer the website, track visitor activity and gather demographic information. The information obtained is not intended to identify a person, nor does it make that possible.

Cookies

Like most websites, www.clorom.ee also uses “cookies”. A cookie is essentially a text file that is saved to the user’s device when visiting a website. Cookies are used to set and store preferences, regional settings, service usage choices and much more.

If you wish, you can disable the use of cookies in your browser settings, but in that case the service offered to you may be disrupted.

Cookies are divided into persistent and session cookies. Persistent cookies remain on your personal computer or mobile device even after you have closed the browser or the computer. Session cookies, however, are deleted as soon as the browser is closed.

By purpose, cookies fall into the following categories:

Necessary cookies. Session cookies whose purpose is to enable you to use the services offered on our website. These cookies help to authenticate users and to prevent malicious use of user accounts. Without these cookies we cannot provide you with the services you want.

Notification cookies. These cookies identify whether users have accepted the use of cookies on the website.

Functionality cookies. These cookies allow your browser to remember the choices you make when using the website, for example saving your login details or language preferences. The purpose of these cookies is to offer you a more personal experience and to avoid having to re-enter your preferences.

How we use the data

We may use the information collected for a variety of purposes, including:

To maintain, administer, develop, personalise and expand our website
To gather statistics so that we can offer better services and/or offers and understand and analyse the behaviour of our website visitors
To identify you by telephone, message or e-mail
To send you information and to ask for feedback about our services
To prevent fraud and to protect our website
To enable us to be in contact with you through a social media account
To enable the reading of chat history so that relevant advice can be given more quickly
With the aim of improving the quality of our service and offering more efficient browsing solutions
To develop new products and services or improve their functionality
To simplify and speed up interactions between us when you contact us
For other purposes. For example, to analyse data, study trends and assess the effectiveness of our advertising campaigns.

In which cases we may share your data

We may share or transfer your personal data in connection with a change of ownership of our company, a merger, a sale of assets, financing or an acquisition. We will notify you of the transfer of your personal data and if the provisions of another privacy policy start to apply to it.
We may share your data with our partner companies, requiring them to comply with this privacy policy. Partner companies include our parent and subsidiary companies, joint venture partners or companies that belong to us.
We may share your data with our business partners in order to offer you certain products, services or campaigns.
With your consent, we may disclose your personal data for any other purpose.
We are obliged to disclose your personal data where required by law. In good faith, we may also disclose your data in order to comply with a legal obligation, to protect our rights or property, to prevent or detect possible legal violations relating to the use of our service, and to ensure the safety of service users.

Retention of your personal data

The company retains your personal data only for as long as is necessary for the purposes set out in this privacy policy. We retain and use your personal data to the extent necessary to fulfil our legal obligations (for example where we must retain your data in order to comply with applicable laws), to resolve disputes and to enforce our legal agreements and policies.

The company also retains log files for the purpose of internal analysis. Log files are usually retained for a shorter period, except where this data is used to strengthen security or to improve the functionality of our service, or where we are required by law to retain it for a longer period.

Processing of children’s data

None of our products or services is directed at children under the age of 13 and we do not knowingly collect data on children under 13. If we suspect that we are processing the data of a person under 13, we will remove that person from all of our databases.

Your rights to protect your data

You always have the right not to share your data with us, in the knowledge that this may affect your experience on our website. If you decide not to share your data with us, we will not treat you any less favourably as a result. If you provide us with personal information, you understand that we collect, hold, use and disclose it in accordance with this privacy policy. You have the right to request details of the data collected about you.

When we receive personal information about you from a third party, we protect it in accordance with this privacy policy and the law of the Republic of Estonia. If you share third-party data yourself, you confirm that you have the right and permission to do so.

Even if you have previously given consent to share your personal data with us for marketing purposes, you retain the right to change your mind at any time. You always have the right to opt out of communication with us and to require that we remove your data from our databases. From time to time we may also ask you for information in order to verify your identity. If you find that the data we have collected about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by e-mail at info@clorom.ee or by telephone on +372 5349 3240. We will do everything we can to correct inaccurate, incomplete, misleading or out-of-date information.

If you believe that we have breached applicable data protection law and wish to make a complaint, please contact us using the contact details found in this document and provide us with all the details of the breach. We will investigate your complaint without delay and respond to you in writing, setting out the results of the investigation and the steps we will take to resolve your complaint. You also have the right to turn to a regulatory authority or a data protection authority.

GDPR data protection rights

We want to be sure that you are aware of all of your data protection rights. Every user of the site has the right to the following:

The right of access – you have the right to request copies of your personal data.
The right to rectification – you have the right to request that we correct data you believe to be inaccurate. You also have the right to request that we complete data you believe to be incomplete.
The right to erasure – under certain conditions you have the right to request that your personal data be erased.
The right to restrict processing – under certain conditions you have the right to request that the use of your personal data be restricted.
The right to object to the use of personal data – under certain conditions you have the right to object to the use of your personal data.
The right to data portability – under certain conditions you have the right to request that we transfer the data collected to a third party or directly to you.

The security of your data

The security of your personal data is important to us, but please remember that no method of exchanging information over the Internet and no method of electronic storage is 100% secure. Although we do everything we can to protect your data, we cannot guarantee its complete security.

Clorom OÜ takes all reasonably necessary measures to ensure that your data is processed securely and in accordance with this privacy policy and the law of the Republic of Estonia. Your data is not transferred to any organisation or country unless there is a compelling reason for it and the security of your data is guaranteed.

Links to other websites

On our website you may find links to other websites that do not belong to us. If you click on a third-party link, you will be directed to that third party’s site. We strongly recommend that you review the privacy policy of every site you visit.

We have no control whatsoever over third-party sites and accept no responsibility for their content, privacy policy, the services they offer or anything else.

Updates to the privacy policy

Where necessary, we have the right to make changes to this privacy policy document. After the privacy policy is updated, we will change the document update date shown at the bottom of it. If you visit and use our website after the privacy policy has been updated, we will treat this as your tacit consent to the changes.

Last modified 12/02/2024